Our Commitment
Roadside help has to work for everyone, in stressful conditions, on any device. MyTow aims to meet WCAG 2.1 Level AA across our public site, customer request flow, tracking pages and staff portals, and we design for compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Measures We Take
- Semantic headings, landmarks and a skip-to-content link on every page.
- Full keyboard operation, visible focus indicators and logical tab order.
- Text contrast that meets or exceeds 4.5:1 for body copy.
- Touch targets of at least 44 by 44 pixels on mobile.
- Form labels, inline error messages and clear recovery instructions.
- Alternative text for meaningful images and accessible names for icon-only buttons.
- Support for browser text scaling and reduced-motion preferences.
- Live regions that announce status changes on the tracking page.
Known Limitations
- The live map is inherently visual. Every map screen also lists the address, status and ETA in text, and you can call dispatch for a spoken update.
- Some third-party map tiles and routing overlays are outside our direct control.
- PDF invoices generated by third-party payment tools may not be fully tagged.
Assistive Technology Compatibility
We test with VoiceOver on iOS and macOS, TalkBack on Android, NVDA on Windows, keyboard-only navigation and browser zoom up to 200 percent in current versions of Chrome, Safari, Firefox and Edge.
Report an Accessibility Barrier
We acknowledge accessibility reports within 5 business days.
Tell us the page, what you were trying to do, the device, browser and assistive technology you were using. We will confirm receipt, tell you our plan and follow up when the fix ships.
Feedback Process
- 1You report a barrierBy form, email to accessibility@mytow.ca or by phone.
- 2We acknowledgeWithin 5 business days, with a reference number.
- 3We assess and prioritiseBarriers that block someone from getting help are treated as urgent.
- 4We fix and confirmWe tell you when the fix is live and invite you to re-test.
Draft notice. This document is published as a working draft prepared by the MyTow operations team. It describes how the service actually runs today, but the final wording still requires review by qualified legal counsel before it is relied on as a binding agreement.
Document Information
- Written and maintained by
- MyTow Operations and Privacy Team
- Last reviewed
- August 8, 2026
- Last updated
- August 8, 2026
- Effective date
- August 8, 2026
- Version
- 1.0
What changed
- First published version of the Accessibility Statement.
Questions about this document?
Contact MyTow with questions about your account, personal information, service request, payment, cancellation, or this document. Include your P.O.# job reference when your question is about a specific service request.
Accessibility Feedback
accessibility@mytow.caWe acknowledge accessibility reports within 5 business days.
Mailing address: MyTow, Greater Toronto Area, Ontario, Canada. This support channel is not an emergency service — call 911 first if anyone is hurt or in danger.