Before You Delete
What Gets Deleted
- Your profile, name, phone number and email address.
- Saved vehicles and saved addresses.
- Uploaded vehicle photos.
- Precise location coordinates attached to your requests.
- Push notification subscriptions for all of your devices.
- Support and privacy correspondence linked to your account, where retention is not required.
What We Must Retain
| Record | Retention | Reason |
|---|---|---|
| Invoices and payment records | 7 years | Tax and financial recordkeeping |
| Job records in de-identified form | 7 years | Insurance and operational reporting |
| Safety incident and damage claim files | As required by the claim | Legal and insurance obligations |
| Fraud or abuse records | As required | Preventing repeat abuse of the service |
Records retained after account deletion
- Record
- Invoices and payment records
- Retention
- 7 years
- Reason
- Tax and financial recordkeeping
- Record
- Job records in de-identified form
- Retention
- 7 years
- Reason
- Insurance and operational reporting
- Record
- Safety incident and damage claim files
- Retention
- As required by the claim
- Reason
- Legal and insurance obligations
- Record
- Fraud or abuse records
- Retention
- As required
- Reason
- Preventing repeat abuse of the service
Retained records are minimised and, wherever possible, stripped of direct identifiers.
How Long Deletion Takes
- 1Request receivedYou get a reference number immediately.
- 2Identity verifiedUsually within 2 business days.
- 3Account deactivatedAccess is revoked as soon as verification completes.
- 4Data purgedEligible data is deleted within 30 days, including from backups on their normal rotation.
Request Account Deletion
Work through the steps below. Nothing is deleted until we verify your identity.
Prefer a simpler route? Email privacy@truenorthroadside.ca from the address on your account with the subject Delete my account.
Delete My Account
Step 1 of 7: Sign in or verify your identity
You are not signed in. You can still submit a request — we will verify your identity by email and phone before anything is deleted.
Sign in firstDriver and Staff Accounts
Driver and dispatcher accounts are employment or contractor records. Deletion requests for staff accounts are handled by TrueNorth operations and may be subject to payroll, insurance and safety retention requirements.
Draft notice. This document is published as a working draft prepared by the TrueNorth operations team. It describes how the service actually runs today, but the final wording still requires review by qualified legal counsel before it is relied on as a binding agreement.
Document Information
- Written and maintained by
- TrueNorth Roadside Rescue Operations and Privacy Team
- Last reviewed
- August 8, 2026
- Last updated
- August 8, 2026
- Effective date
- August 8, 2026
- Version
- 1.0
What changed
- First published version of the Account and Data Deletion page.
Questions about this document?
Contact TrueNorth Roadside Rescue with questions about your account, personal information, service request, payment, cancellation, or this document. Include your P.O.# job reference when your question is about a specific service request.
General Support
support@truenorthroadside.ca+16476322991Replies within 1 business day. Not an emergency line.
Mailing address: TrueNorth Roadside Rescue, Greater Toronto Area, Ontario, Canada. This support channel is not an emergency service — call 911 first if anyone is hurt or in danger.