Your Choices
Settings you can change yourself, without contacting us.
- Location sharing
- Allow or block precise location in your browser or phone settings. Blocking it means you must type your pickup address instead.
- Vehicle photos
- Photos are always optional. Skip the upload step and the request still works.
- Push notifications
- Turn job alerts on or off from the dashboard or your browser site settings.
- Marketing email
- Use the unsubscribe link in any non-transactional email. Service and dispatch messages cannot be turned off while a job is active.
Rights You Can Request
| Right | What you get | Response time |
|---|---|---|
| Access | A copy of the personal information we hold about you | Within 30 days |
| Correction | Inaccurate details fixed on your account and job records | Within 30 days |
| Deletion | Removal of your account and eligible personal information | Within 30 days |
| Portability | A machine-readable export of the data you provided | Within 30 days |
| Restriction or objection | Certain processing paused or stopped where the law allows | Within 30 days |
| Withdraw consent | Location, photos or notifications switched off | Immediate |
Data rights and how TrueNorth handles them
- Right
- Access
- What you get
- A copy of the personal information we hold about you
- Response time
- Within 30 days
- Right
- Correction
- What you get
- Inaccurate details fixed on your account and job records
- Response time
- Within 30 days
- Right
- Deletion
- What you get
- Removal of your account and eligible personal information
- Response time
- Within 30 days
- Right
- Portability
- What you get
- A machine-readable export of the data you provided
- Response time
- Within 30 days
- Right
- Restriction or objection
- What you get
- Certain processing paused or stopped where the law allows
- Response time
- Within 30 days
- Right
- Withdraw consent
- What you get
- Location, photos or notifications switched off
- Response time
- Immediate
Identity Verification
Submit a Privacy Request
Use this form for access, correction, portability, restriction or consent withdrawal.
For full account deletion, use the stepped flow on the Account and Data Deletion page instead.
Authorised Agents
You may authorise someone to submit a request for you. We require written authorisation from you and verification of both identities before we act.
If We Decline a Request
We may decline in part where the law requires us to retain records — for example tax and insurance records, or evidence connected to an open safety incident or dispute. We always tell you what was declined and why, and you may complain to your privacy regulator, including the Office of the Privacy Commissioner of Canada.
Draft notice. This document is published as a working draft prepared by the TrueNorth operations team. It describes how the service actually runs today, but the final wording still requires review by qualified legal counsel before it is relied on as a binding agreement.
Document Information
- Written and maintained by
- TrueNorth Roadside Rescue Operations and Privacy Team
- Last reviewed
- August 8, 2026
- Last updated
- August 8, 2026
- Effective date
- August 8, 2026
- Version
- 1.0
What changed
- First published version of the Privacy Choices page.
Questions about this document?
Contact TrueNorth Roadside Rescue with questions about your account, personal information, service request, payment, cancellation, or this document. Include your P.O.# job reference when your question is about a specific service request.
General Support
support@truenorthroadside.ca+16476322991Replies within 1 business day. Not an emergency line.
Mailing address: TrueNorth Roadside Rescue, Greater Toronto Area, Ontario, Canada. This support channel is not an emergency service — call 911 first if anyone is hurt or in danger.