Who These Terms Cover
These terms apply to businesses, fleets, dealerships, municipalities, property managers and other organisations with a MyTow commercial account. They supplement the Terms of Service and Roadside and Towing Service Terms.
Authorised Users
- The account holder nominates the people who can request service on the account.
- Requests made by an authorised user bind the organisation.
- Notify us immediately when someone leaves so we can remove their authority.
- We may verify authority by callback before dispatching high-value or heavy-duty work.
Purchase Orders and References
Every MyTow job receives a P.O.# tracking reference. Commercial accounts can also supply their own internal reference, cost centre or unit number at request time so invoices reconcile against your systems.
Invoicing and Payment Terms
- Approved accounts are invoiced on agreed terms rather than paying at completion.
- Invoices itemise service type, equipment class, distance, wait time and surcharges.
- Late balances may accrue interest and pause account privileges.
- Credit limits may be applied and reviewed periodically.
Service Levels
| Priority | Target response | Applies to |
|---|---|---|
| Emergency / blocking | Fastest available unit | Vehicles blocking traffic, docks or lanes |
| Standard breakdown | Same day | Non-blocking disabled units |
| Scheduled transport | Booked window | Planned moves and relocations |
| Multi-unit project | By arrangement | Yard clears, lot moves, seasonal fleet work |
Typical commercial response targets
- Priority
- Emergency / blocking
- Target response
- Fastest available unit
- Applies to
- Vehicles blocking traffic, docks or lanes
- Priority
- Standard breakdown
- Target response
- Same day
- Applies to
- Non-blocking disabled units
- Priority
- Scheduled transport
- Target response
- Booked window
- Applies to
- Planned moves and relocations
- Priority
- Multi-unit project
- Target response
- By arrangement
- Applies to
- Yard clears, lot moves, seasonal fleet work
Multi-Unit and Scheduled Dispatch
- Multi-unit moves are quoted per unit with a project reference.
- Site access, keys, gate codes and contacts must be confirmed before the booking window.
- Units that are not accessible at the agreed time may be billed as a no-show.
Insurance and Liability
MyTow maintains commercial vehicle and on-hook coverage as required by law. Liability for commercial jobs is limited as set out in the Terms of Service unless a signed master service agreement states otherwise. A signed agreement always takes precedence over these published terms.
Account Changes and Termination
- Either party may close a commercial account with written notice.
- Outstanding balances remain payable after closure.
- We may suspend an account for non-payment, misuse or safety concerns.
Draft notice. This document is published as a working draft prepared by the MyTow operations team. It describes how the service actually runs today, but the final wording still requires review by qualified legal counsel before it is relied on as a binding agreement.
Document Information
- Written and maintained by
- MyTow Operations and Privacy Team
- Last reviewed
- August 8, 2026
- Last updated
- August 8, 2026
- Effective date
- August 8, 2026
- Version
- 1.0
What changed
- First published version of the Commercial and Fleet Terms.
Questions about this document?
Contact MyTow with questions about your account, personal information, service request, payment, cancellation, or this document. Include your P.O.# job reference when your question is about a specific service request.
Mailing address: MyTow, Greater Toronto Area, Ontario, Canada. This support channel is not an emergency service — call 911 first if anyone is hurt or in danger.